Luxana: They told me a little at the GHA office, but nothing like this! There must be thousands of undiagnosed Hard Cases around, how can we identify them and just what exactly do we do to, with them?

John: You cut right to the heart of things, don't you Luxana. The Model gives us the names of the key people to treat. As for what we do, I'm afraid we had to make some hard ethical choices in that regard. We all know there are two main influences that determine our mental health, what we inherit from our biological parents, and the environment we grow up in.

Luxana: Textbook nature and nurture, it's obvious that we can make a difference in the nurture department in our work here but...